Frequently Asked Questions

F. A. Q's

Frequently Asked Questions

BEFORE YOUR SERVICE: 

  • Stall Showers with tile floors: must dry out 3 days before service (towel dry them after the last shower).
  • Tub/Showers and Stall Showers with actual shower pans: must dry out 10 hours before service (towel dry them after the last shower).
  • Natural Stone Showers with tiled floors: must dry out 5 days before service (towel dry them after the last shower).

 

AFTER YOUR SERVICE:

  • GROUTING: (The stuff between tiles): All areas that have been grouted must dry for a full 48 hours before getting it wet.
  • CAULKING: (The flexible material used in settlement areas, around most tubs, shower pans and sinks): All areas that have been caulked with Colored Caulking/Silicone must dry and not get wet (not even a drop) for 24 hours after service. All White Caulking or Clear Silicone must dry for 12 hours after service (unless your grout technician advises you otherwise).
  • RE-COLORED/STAINED GROUT: Allow newly colored grout to dry/cure for 72 hours before getting it wet (Do not scrub grout for 30 days.)

MAINTENANCE PRODUCTS: Products Available at: https://www.groutdoctor.com/shop
(Use promo code: HGRO40 to received a 20% discount on products)

  • SHOWERS: To keep your shower looking its best the Grout Doctor recommends that you use only liquid shower gels and soaps rather than bar soap, bar soap will leave soap scum and spots on your tiles, grout and glass enclosures.

  • TO CLEAN YOUR SHOWER: We now have our own GROUT DOCTOR SHOWER CLEAR that works great! If you use liquid soap you should only have to clean your shower about once a month, depending on usage. If you use bar soap you should clean once a week (to prevent soap scum build up). Always squeegee or towel down your shower after each use.

  • FLOORS: To keep your tile floor as clean as possible sweep or vacuum as needed. When mopping use a mild household cleaner (diluted Simple Green etc.) always dry the floor to remove any excess dirty water (and to keep from streaking). Dirty water tends to sit on the grout joints and discolor the grout over a period of time. NEVER USE BLEACH PRODUCTS ON GROUT THAT IS NOT WHITE and limit bleach use on white grout as it will cause the grout to wear out sooner. For cleaning soiled areas use the GROUT DOCTOR NEUTRAL CLEANER.

  • KITCHEN COUNTERS AND BATHROOM VANITY TOPS: Use a de-greaser once a week (diluted Simple Green, Formula 409, Fantastic etc.) Spray on the cleaner and scrub with a nylon brush, rinse and dry well when done. For cleaning soiled areas use the GROUT DOCTOR NEUTRAL CLEANER.

DRYING/CURING TIMES FOR RE-COLORED/STAINED GROUT: 

1)    Allow newly colored grout to cure for 72 hours before getting it wet.

2)    Do not scrub grout for 30 days.

3)    For showers, use liquid soaps instead of bar soap (grout stain is not permanent and may need an occasional touch-up, by using liquid soaps you will not be getting soap scum that needs to be scrubbed with harsh chemicals).

4)    Never use bleach cleaning products.

5)    See "Clean Your Shower" above in General Grout Maintenance.

6)    Only use diluted, mild cleaning products. Diluted GROUT DOCTOR NEUTRAL CLEANER is the best.

Click here to purchase: https://www.groutdoctor.com/shop
Use promo code: HGRO40 to received a 20% discount on products.

What Our Customers Say

Eva F.

More than 5 stars!!!!! No one can believe it's the same tile...not even my husband!
The team was quick and efficient. The crew cleaned the tiles and recolored the grout in both our foyer and hall bathroom. They cleaned the tile, recolored the grout, and filled in where there were grout chips. The tile looks modern and brand new!

C T.

I just got my floors done (cleaned and recolored) and they look brand new. I made many failed attempts and was convinced that I needed to get new floors. This touch up was so needed and so worth it.

Suzi D.

The Grout Doctor is the absolute best!! The communication is sublime! Immediate response on any and all requests! The techs are fantastic- the jobs are always perfect (and as a perfectionist, this is not a label easily given!). I've been using the grout doctor exclusively for years and it's actually like reconnecting with an old friend whenever I need my grout redone. Can't say enough about The Grout Doctor-unparalleled service, communication and kindness!!

Peggy K.

This was so easy. I took pictures of my tile floor, sent them to The Grout Doctor, received an estimate, I approved estimate, we settled on a date, technician arrived on time, cleaned and sealed my grout, and I paid him by credit card. My grout looks like new. I am very pleased to recommend The Grout Doctor.

Girlina O.

Charles is a pleasure to work with. I have nothing but good things to say about him, the company and the work. I'm not sure what I was expecting to pay, but I was amazed at the affordable price, the workmanship and overall visual impact of having my 1950s tile backsplash regrouted.
Macario, who did the work, was fast, really fast, and also as easy to work with as Charles.

Rhonna M.

I made an inquiry about a re-caulk job for our bathroom. We had a bath remodel back in 2004 and everything needed to be redone, we had black mold growing around the tub under the silicon bead. A few days later our guy showed up and he did an amazing job. He was so nice, polite worked quickly and cleaned up after himself. We will definitely be using them again in the future. Thank you for making my bathroom look new again.

Alina R.

The Grout Doctor totally transformed our bath tub and shower. Their crew @groutguys was extremely punctual, professional and worked extra hard to remove the old grout & caulking and make everything look like NEW!

Vincent C.

Very responsive, showed up on time, provided great service- no complaints and the grout looks fantastic. Thank you!

Virginia F.

I love these guys . Second time I used them . They regrouted my ugly shower which had brown grout with tan . Painted the grout on the floor to look new and painted cracks in mexican tile. They are efficient and neat and polite. I love Martin who is so nice and very helpful with his advice. He doesn't try to have you do things you don't ne

R b.

Charles and staff were professional, courteous and very easy to work with.
Charles provided a very quick response to request for quote and was very thorough in description of work. Efren did a fantastic job on our guest shower and is returning to work on a second bathroom and kitchen tile.
I highly recommend The Grout Doctor of Oakland/San Leandro!

Darlene G.

I used Martin from the Grout Doctor in Concord and he was great! Martin was professional, prompt knowledgeable and very-reasonably priced, especially for the quality work they did. His employee did a fantastic job on our marble tile bathroom floor, marble shower floor and the shower walls! We will definitely recommend him to all of our remodeling clients for maintenance service.

Eleanor A.

This is the third time I have used them in two different homes. The work was grouting small tiles in a kitchen (twice), caulking a kitchen, and caulking a shower. I recommend them because the quality of the work is excellent, the price is reasonable, and they are very punctual.
The on-line process is easy and efficient. The men are focused and very pleasant.

Suzi D.

The Grout Doctor is the absolute best!! The communication is sublime! Immediate response on any and all requests! The techs are fantastic- the jobs are always perfect (and as a perfectionist, this is not a label easily given!). I've been using the grout doctor exclusively for years and it's actually like reconnecting with an old friend whenever I need my grout redone. Can't say enough about The Grout Doctor-unparalleled service, communication and kindness!!

Q B.

Got a quote for recaulking and bathroom floor cleaning quickly and was scheduled within minutes of accepting quote. Work was done quickly and bathroom floor looks brand new. Macario arrived on time, wore shoe protectors, worked quickly, and cleaned up when he was finished. Highly recommend.

Pauline L.

I rarely post, but feel it's time for me to express how much I appreciate Charles and his crew all these years. He delivers the same consistency in care, responsiveness, reliability and quality work. Hubert did a fantastic job on our 1957 built vintage bathroom. He recaulked and found a solution to refresh the grout without the possibility of damaging the vintage tile in the tub/shower. I feel so grateful each time I step in the shower and have received compliments from a handyman and interior designer about the great job.

Christina C.

Outstanding work. I hadn't had the grout cleaned in the master shower since it was installed more than 20 years ago. The Grout Doctor made it look like new. The service was outstanding with the job done in under two hours. Mercurio, our serviceman, cleaned up everything and left the shower looking pristine. Money well spent.

Karen G.

Charles is easy to work with. He is responsive when contacted. Workers are prompt and do great work. I never have to worry about returning keys. I have used The Grout Doctor for almost 20 years. I have been managing property for 36 years. I appreciate when vendors communicate well and follow through. Price is always reasonable. I highly recommend this team.